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Terms And Conditions

Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the EdelSenz website and any products or services supplied by EdelSenz.

By accessing this website or engaging with our services, you agree to be bound by these Terms and Conditions.

2. About EdelSenz

EdelSenz provides ingredient sourcing, custom nutritional blends, food fortification solutions and related services to businesses within the food, beverage and personal care industries.

All products and services are intended for business and commercial use unless otherwise stated.

3. Use of Website

You agree to use this website for lawful purposes only.

You may not:

  • Use this site in any way that may damage, disable or impair its functionality
  • Attempt to gain unauthorised access to any part of the website
  • Use content from this site without prior written consent

Important Notice

EdelSenz supplies ingredients and solutions intended for further processing or formulation. Final product responsibility, including safety, compliance and suitability for market, remains with the client.

4. Product Information

While EdelSenz makes every effort to ensure that product information is accurate, complete and up to date:

  • Product specifications may change without notice
  • Availability of ingredients is subject to supply conditions
  • Images and descriptions are for general guidance only

Clients are responsible for confirming suitability of any ingredient for their specific application.

5. Orders and Enquiries

All product enquiries, quotations and orders are subject to confirmation by EdelSenz.

We reserve the right to:

  • Accept or decline any enquiry or order
  • Modify product availability or pricing prior to confirmation
  • Request additional information before processing an order

6. Pricing and Payment

Pricing is provided upon request or quotation and may vary depending on:

  • Quantity
  • Sourcing conditions
  • Market fluctuations

Unless otherwise agreed:

  • Prices exclude VAT and applicable taxes
  • Payment terms will be outlined in official quotations or invoices

7. Delivery and Supply

Delivery timelines are estimates and may be affected by:

  • Supplier lead times
  • Import conditions
  • Logistics and transport factors

EdelSenz is not liable for delays outside of its reasonable control.

8. Product Use and Responsibility

All products supplied by EdelSenz are intended for use by qualified professionals or businesses.

The client is responsible for:

  • Ensuring correct application and usage
  • Conducting appropriate testing and validation
  • Compliance with relevant regulations and standards

EdelSenz accepts no liability for misuse or inappropriate application of supplied products.

9. Limitation of Liability

To the fullest extent permitted by law:

EdelSenz shall not be liable for:

  • Indirect, incidental or consequential damages
  • Loss of profit, production or business opportunity
  • Any damages arising from the use or inability to use supplied products

All products are supplied in good faith based on available information and supplier standards.

10. Returns and Claims

Any claims relating to product quality or discrepancies must be reported within a reasonable timeframe upon receipt.

Returns will only be accepted where:

  • Products are proven to be defective or incorrect
  • Prior written agreement has been obtained

11. Intellectual Property

All content on this website, including text, branding and design, remains the property of EdelSenz.

You may not reproduce, distribute or use any content without prior written consent.

12. Confidentiality

Any information shared between EdelSenz and its clients in the course of business will be treated as confidential and will not be disclosed to third parties without consent, unless required by law.

13. Changes to Terms

EdelSenz reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of the website or services constitutes acceptance of any changes.

14. Governing Law

These Terms and Conditions are governed by the laws of South Africa.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact:

EdelSenz
Email: info@edelsenz.com