FAQ
Pre-Sale Questions
What types of ingredients do you supply?
We supply a wide range of ingredients across food, beverage and personal care applications, including raw materials, functional ingredients and custom nutritional blends. If you’re unsure whether we can assist, simply reach out with your requirements.
Do you offer custom blends or formulations?
Yes. We work with clients to develop tailored nutritional or functional blends based on specific product goals, application requirements and performance needs.
Can you help source specific or hard-to-find ingredients?
Absolutely. Our sourcing network allows us to assist with identifying and supplying specific or specialised ingredients, even if they are not listed on our website.
What industries do you work with?
We support businesses across food manufacturing, beverage production, nutritional products, FMCG and personal care industries.
Do you work with small businesses or only large manufacturers?
We work with both. Whether you are developing your first product or scaling an established range, we aim to provide solutions suited to your stage and needs.
How do I get started?
The best way to start is to contact us with your requirements. From there, we will guide you through suitable options, sourcing and next steps.
Delivery
Do you deliver across South Africa?
Yes, we supply and deliver across South Africa. Delivery options and timelines will depend on product type, quantity and location.
Do you supply internationally?
Depending on the product and requirements, we can assist with sourcing and supply beyond South Africa. Please contact us to discuss your specific needs.
How long does delivery take?
Delivery timelines vary based on product availability, sourcing requirements and logistics. Estimated timelines will be provided once your order is confirmed.
Are there minimum order quantities?
Yes, minimum order quantities may apply depending on the ingredient or product type. These will be confirmed during the quotation process.
Can you handle bulk or ongoing supply?
Yes. We work with businesses that require consistent, ongoing supply and can support both bulk orders and long-term supply relationships.
Pricing
How is pricing determined?
Pricing depends on several factors, including quantity, sourcing conditions, ingredient type and market availability. We provide tailored quotations based on your specific requirements.
Do you offer bulk pricing or long-term agreements?
Yes. We offer pricing structures for bulk orders and ongoing supply partnerships where applicable.
Can pricing change?
Yes. Ingredient pricing may fluctuate due to supply conditions, market changes and sourcing factors. We always aim to provide the most accurate and up-to-date pricing at the time of quotation.
What payment terms do you offer?
Payment terms will be outlined in your quotation or invoice and may vary depending on the nature of the order and agreement.